PROMEDOUR™ Privacy Policy
Last Updated: March 2026
PROMEDOUR™ International Ltd respects the privacy of our clients and is committed to protecting personal and medical information collected in the course of providing international medical coordination services.
This Privacy Policy explains how PROMEDOUR™ collects, uses, stores and shares personal information when individuals interact with our website, enquiry channels or engage our international medical coordination services.
PROMEDOUR™ operates as an international medical concierge and coordination service. We do not provide medical treatment or clinical services. All medical consultations, diagnostic investigations and treatments are carried out by independent healthcare providers.
By providing information to PROMEDOUR™, you acknowledge that your personal information may be handled in accordance with this Privacy Policy.
1. Information We Collect
PROMEDOUR™ may collect personal information necessary to coordinate medical treatment pathways and provide related services.
This information may include:
Personal Information
• Full name
• Contact details (email address, telephone number, residential address)
• Country of residence
• Date of birth
• Emergency contact details where relevant
Medical Information
• Medical history relevant to treatment coordination
• Current medications and allergies
• Diagnostic reports, imaging and specialist letters
• Health screening results
• Other clinical information required by healthcare providers
Administrative or Travel Information
• Passport information where required for hospital registration
• Travel itinerary where relevant to treatment scheduling
Medical information is collected only where necessary to facilitate communication with healthcare providers and support treatment coordination.
2. How We Collect Information
Information may be collected when individuals:
• submit enquiries through the PROMEDOUR™ website
• complete patient intake or medical assessment forms
• provide medical records or diagnostic reports
• communicate with our team via email, telephone or messaging services
• formally engage PROMEDOUR™ to coordinate medical services
Information may be collected directly from the individual or provided voluntarily by the client for the purpose of coordinating treatment.
3. Website Enquiries and Preliminary Information
Information submitted through PROMEDOUR™ website enquiry forms or initial contact channels is provided voluntarily for the purpose of requesting information about our services.
Submission of an enquiry does not establish a formal client relationship with PROMEDOUR™ and does not constitute medical advice, clinical consultation or confirmation of treatment eligibility.
Information provided during the enquiry stage may be used to respond to requests, provide general information regarding services and determine whether further coordination may be appropriate.
A formal client relationship is established only after a client agrees to the applicable service terms and provides the necessary information for treatment coordination.
4. How Your Information Is Used
PROMEDOUR™ collects and uses personal information for the purpose of coordinating international medical services.
This may include:
• assessing suitability for treatment programmes
• communicating with partner hospitals and medical specialists
• arranging consultations, procedures and health screening programmes
• coordinating travel or logistical arrangements where applicable
• facilitating communication with local healthcare providers following treatment
PROMEDOUR™ does not sell, rent or trade personal information.
Information is used solely for legitimate service coordination purposes.
5. Sharing of Medical Information
To coordinate treatment pathways, PROMEDOUR™ may share relevant personal and medical information with appropriate healthcare providers.
This may include:
• internationally accredited partner hospitals
• surgeons and licensed healthcare professionals
• diagnostic laboratories and imaging centres
• healthcare professionals involved in follow-up care
Only information necessary for clinical review, treatment planning and coordination will be shared.
6. International Transfer of Information
Because PROMEDOUR™ coordinates treatment overseas, personal and medical information may be transferred to healthcare providers located outside New Zealand.
These transfers occur only where necessary for treatment coordination and clinical assessment.
By engaging PROMEDOUR™ services, clients acknowledge that their personal and medical information may be transferred internationally to facilitate treatment planning and healthcare services.
PROMEDOUR™ takes reasonable steps to ensure that partner institutions handle personal information responsibly and in accordance with appropriate privacy standards.
7. Storage and Protection of Information
PROMEDOUR™ takes reasonable administrative, technical and organisational measures to protect personal and medical information from unauthorised access, misuse or disclosure.
Information may be stored using secure digital systems, encrypted communications and controlled access environments where appropriate.
Access to personal information is restricted to authorised personnel involved in service coordination.
8. Access and Correction of Information
Clients have the right to request access to personal information held by PROMEDOUR™.
If information is inaccurate or incomplete, clients may request that corrections be made.
Requests for access or correction may be made by contacting PROMEDOUR™ directly using the contact details listed below.
9. Data Retention
PROMEDOUR™ retains personal and medical information only for as long as reasonably necessary to:
• provide coordination services
• maintain service records
• comply with legal and regulatory obligations
When information is no longer required for these purposes, reasonable steps will be taken to securely dispose of or de-identify the information.
10. Website Analytics and Cookies
The PROMEDOUR™ website may use cookies or analytics tools to improve website performance and user experience.
These tools may collect non-identifiable information such as website usage patterns, visitor behaviour and page interactions.
Users may adjust browser settings to control or disable cookies if preferred.
11. Consent to Share Medical Records
By providing medical records, diagnostic reports or health information to PROMEDOUR™, clients consent to the use and sharing of this information for the purpose of coordinating medical consultations, procedures and health screening services.
Relevant information may be shared with healthcare providers involved in treatment coordination including hospitals, surgeons, specialists and diagnostic facilities.
Information is shared only where necessary to facilitate clinical review and treatment planning.
12. Confidentiality of Medical Information
PROMEDOUR™ recognises that medical information is highly sensitive and confidential.
All personal and medical information provided by clients will be handled with appropriate discretion and used solely for the purposes of coordinating healthcare services.
Access to such information is limited to authorised personnel within PROMEDOUR™ and to healthcare providers directly involved in the coordination of treatment.
PROMEDOUR™ takes reasonable steps to ensure that medical information is handled securely and responsibly.
13. Accuracy of Information Provided
Clients are responsible for ensuring that any personal or medical information provided to PROMEDOUR™ is accurate, complete and up to date.
PROMEDOUR™ relies on the information supplied by clients when facilitating communication with partner hospitals, medical specialists and healthcare providers.
If incorrect or incomplete information is provided, it may affect clinical assessments, treatment planning or eligibility for procedures.
PROMEDOUR™ shall not be responsible for consequences arising from inaccurate or incomplete information supplied by the client.
Clients are encouraged to notify PROMEDOUR™ promptly if there are any changes to their medical condition, medications or personal details during the coordination process.
14. Compliance with Privacy Laws
PROMEDOUR™ is committed to handling personal information responsibly and in accordance with applicable privacy legislation including the New Zealand Privacy Act 2020.
Where personal information is transferred internationally, PROMEDOUR™ takes reasonable steps to ensure that partner healthcare providers handle such information with appropriate confidentiality and data protection safeguards.
15. International Clients
PROMEDOUR™ provides services to clients located in multiple jurisdictions including New Zealand, Australia and other international locations.
Individuals located outside New Zealand who provide personal information to PROMEDOUR™ acknowledge that their information may be processed and transferred across international borders for the purpose of treatment coordination.
Where applicable, PROMEDOUR™ will take reasonable steps to ensure that such information is handled responsibly and with appropriate safeguards.
16. Updates to This Privacy Policy
PROMEDOUR™ may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices or service offerings.
The most current version of this Privacy Policy will always be available on the PROMEDOUR™ website.
17. Contact
If you have questions regarding this Privacy Policy or wish to request access to your personal information, please contact:
PROMEDOUR™ International Ltd
Email: hello@promedour.com
Website: www.promedour.com