Information For
General Practitioners & Medical Specialists
Promedour™ is a New Zealand-based international medical concierge facilitating structured access to internationally accredited private hospitals for elective medical and surgical care. We work alongside General Practitioners and medical specialists to support patients seeking timely treatment overseas when local waiting lists, access limitations, or cost barriers delay care.
Clinical Pathway Overview
Promedour™ follows a structured and transparent pathway designed to maintain patient safety, clinical oversight, and continuity of care.
1. Initial Patient Enquiry
Patients contact Promedour™ directly via our website or referral channels. Basic information regarding the patient’s condition and treatment needs is collected.
2. Medical Information Collection
With patient consent, relevant clinical documentation is gathered, which may include:
- GP referral letters
- Specialist reports
- Imaging (MRI, CT, X-ray)
- Blood test results
- Previous surgical records
3. International Specialist Review
Medical information is reviewed by the relevant specialist within our partner hospitals to determine suitability for treatment.
4. Treatment Planning
Patients are provided with clear information regarding the recommended procedure, estimated costs, treatment timeframe, and expected recovery period.
5. Treatment Coordination
Promedour™ coordinates hospital admissions, consultations, accommodation, transfers, and treatment scheduling.
6. Post-Treatment Documentation
Discharge summaries, surgical reports, and follow-up instructions are provided to support continuity of care with the patient’s New Zealand clinician.
Hospital Standards
Promedour™ works with internationally accredited private hospitals operating under globally recognised healthcare standards such as:
- Joint Commission International (JCI) accreditation
- ISO healthcare quality standards
- Advanced diagnostic and surgical technologies
- International patient services and specialist teams
These facilities provide modern infrastructure, experienced surgeons, and structured clinical governance.
Role of the Patient’s GP or Specialist
Promedour™ does not replace the role of the patient’s primary healthcare provider.
We encourage patients to consult with their GP or specialist before pursuing treatment overseas. Local clinicians play an important role in:
- providing relevant medical history
- advising on treatment suitability
- supporting post-treatment follow-up care
Maintaining continuity of care remains a priority throughout the process.
Hauora Medical Travel
A Community Partnership Initiative
Hauora Medical Travel is a New Zealand-based community engagement and medical assessment initiative that works alongside Promedour™ to support engagement with Māori health providers, iwi organisations and community trusts.
The initiative is intended to collaborate with Māori health partners who assist patients and their whānau in navigating healthcare access, funding pathways and treatment coordination. Through these partnerships, Hauora Medical Travel aims to support Māori patients who may be exploring timely access to overseas medical and surgical treatment when local pathways are constrained by long waiting lists, access limitations or other systemic barriers.
Where appropriate, Hauora Medical Travel may conduct preliminary medical assessments for patients referred through Promedour™. These assessments are carried out by New Zealand-registered doctors and provide an initial clinical review to help determine whether a patient may be suitable to explore international treatment pathways.
This preliminary review helps ensure that relevant medical information is available before referral to international healthcare providers.
Following this process, Promedour™ coordinates the international treatment pathway, including engagement with internationally accredited private hospitals, treatment scheduling and travel arrangements.
Final diagnosis, treatment planning and clinical decisions are made by the treating specialists and healthcare providers responsible for delivering care.
Patients returning to New Zealand do so with structured medical documentation to support continuity of care with their local healthcare providers.
Through respectful collaboration with Māori health organisations, Hauora Medical Travel aims to support improved access to timely treatment while helping patients and their whānau navigate complex healthcare pathways with greater clarity and confidence.
Confidentiality
All patient medical information is handled with strict confidentiality and privacy protections. Documentation is securely transmitted and only shared with relevant medical specialists for the purpose of clinical review, with patient consent.